Refund Policy

Last updated: July 16, 2025

At Erin LaCerra Art, we take great pride in our artwork, prints, and services. We want you to be completely satisfied with your purchase. Please read our return policy carefully before making a purchase.

Original Artwork

Due to the unique and one-of-a-kind nature of original artwork:

  • All sales of original artwork are final

  • Original pieces cannot be returned or exchanged

  • We thoroughly document the condition of each piece before shipping

  • We provide detailed photos and condition reports upon request before purchase

Fine Art Prints

Due to the made-to-order process of limited edition and open edition prints:

  • All sales of art prints are final

  • Print orders cannot be canceled, returned or exchanged

  • We thoroughly document the condition of each piece before shipping

  • We provide detailed photos and condition reports upon request before purchase

Workshop Registration

Due to the nature of advanced reserved seating for in-person and online workshops:

  • Refunds or future credits are not available

  • If you are unable to attend, you may gift your seat to another person

Damaged Items

If your item arrives damaged:

  1. Document damage with photos

  2. Contact us within 48 hours of delivery

  3. Retain all original packaging

  4. Follow provided instructions for return/replacement

  5. Replacement or refund will be processed upon receipt of damaged item

International Orders

  • Subject to same return policy terms

Exceptions

We reserve the right to:

  • Modify this policy at any time

  • Make exceptions on a case-by-case basis

  • Refuse returns that don't meet policy requirements

  • Adjust refund amounts based on item condition

  • Require proof of damage or defect

Policy Updates

This return policy was last updated on July 16, 2025. We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date.

Contact Information

If you have questions about this Return Policy or looking to request a refund, please contact Erin LaCerra directly by email.

  • Please include your order number and detailed reason for return in all communications.